Data Privacy & GDPR

Data Privacy and protection are important to us. We invite our customers and partners to review our privacy policy and Data Protection Agreement.

Here below your find on our data privacy measures:

1. What is GDPR?

Answer: The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA areas. GDPR aims to give control to individuals over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

2. How does your service comply with GDPR?

Answer: Our service complies with GDPR by ensuring all personal data is processed lawfully, fairly, and transparently. We implement strict data protection measures, including encryption and data minimization practices. We also provide users with rights to access, rectify, and delete their personal data.

3. What personal data do you collect?

Answer: We collect personal data necessary to provide and improve our services. This includes information such as your name, email address, payment information, and any other information you provide to us during the use of our service.

4. How is my data used?

Answer: Your data is used to deliver our services, communicate with you, process data you ask us to process, and comply with legal obligations. We may also use your anonymised data for analytics to enhance our service offering and user experience.

5. Do you share my data with third parties?

Answer: We only share your data with third parties who provide essential services to us, such as cloud providers (who provide databases, LLMs and other technical services) and payment processors (to manage your subscription, we don’t manage payments on behalf of you). These third parties are also compliant with GDPR and are contractually obligated to protect your data. We obviously do not sell your data to third parties.

6. How can I access, update, or delete my personal data?

Answer: You can access, update, or request the deletion of your personal data by contacting our support team at [e-mail]. We will respond to your request within the timeframes set by GDPR (72h) and ensure your rights are respected.

7. What measures are in place to protect my data?

Answer: We use industry-standard security measures to protect your data, including encryption, secure access controls, regular security audits, and employee training on data protection best practices. See also the section ‘Information Security’.

8. How do you handle data breaches?

Answer: In the event of a data breach, we have a response plan in place to quickly address and mitigate the impact. We will notify affected users and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

9. How do I give consent for data processing?

Answer: When you sign up for our service, you will be asked to provide consent for data processing in accordance with GDPR.

10. Who can I contact with questions or concerns about GDPR?

Answer: If you have any questions or concerns about our GDPR compliance or your data, please contact us at [e-mail]

11. Is my data transferred outside the EU?

Answer: We always actively monitor that we transfer as little personal data as possible outside the EU. However, based on consent by the customer or for non-critical services outside of the Structize AI platform, your data may be transferred outside the EU to on of our service providers. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR.

12. What are my rights under GDPR?

Answer: Under GDPR, you have the right to access, rectify, delete, and restrict the processing of your personal data. You also have the right to data portability and to object to the processing of your data. Additionally, you have the right to lodge a complaint with a supervisory authority.